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Supervisor, Global Customer Information (GCI) Operations more...
Location:Milwaukee, WI
Company:Rockwell Automation
First posted:June 08, 2017
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Position Summary:
Responsible for leading the operation and support of processes and systems that pertain to the overall Global Customer Information group and its transactional data business systems.  Will review individual and departmental employee and staff performances and prepare assessment reports, monitors productivity rate and prepares certain reports for their management that may be in the form of personnel or procedural changes. Provide support to the regional teams for ongoing operations, implementations, training and other releases to achieve the targeted results.  

  •  Lead operational and technical teams that maintain and enhance systems and data.
  • Ability to manage a large, diverse team to achieve daily goals while maintaining high service levels
  • Prioritize operational resources and data requests, delegate effectively to staff members to insure timely resolution and development.  Develop measure and analyze metrics to gain efficiencies.
  • Effective issues identification, resolution and management
  • Interface with various levels of the organization resolve issues and customer escalations.
  • Establish departmental goals and implement Performance Management/Reward and Recognition practices with the staff.
  • Identify process improvement areas where new or enhancements to existing systems and processes will meet stakeholder needs. 
  • Build and document processes and systems to maintain service level agreement quality targets.
  • Coach internal and external customers on the business value, utility, and acceptable uses of confidential business information.
  • Must be able to manage and prioritize multiple tasks and be responsible to follow-up accordingly.

Successful candidates will also have: 

  • Strong communication and presentation skills with an emphasis on leading meetings, managing projects, driving initiatives, and proven ability to interface with other leadership.
  • Demonstrated analytical, process and project management skills.

Minimum Qualifications:
Minimum Qualifications:
Education:

  • Bachelor's Degree; in lieu of degree, will consider 7 years of experience leading project, program or process improvement work.

Experience:

  • Requires a minimum of 3 years of experience leading projects, programs or process improvement work.
  • Minimum of 2 years people management experience
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Qualifications:

  • Familiarity or background in working with SAP tools
  • Experience with a Quality Management System (ISO 9001)
  • Knowledge of Microsoft CRM functionality and capabilities with the ability to assist with requirements for projects & support of business operations 

Requisition Number:
68816BR

Business Group:
Global Sales & Marketing

Job Category:
Sales, Services, and Solutions

Relocation Eligible:
No

Position Type:
Full Time

No. of Positions:
1

Work State/City:
Milwaukee - Wisconsin

Company Overview:
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.

If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).

Download the EEO is the Law poster and the supplement for more information.

See job description

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